Return & Refund Policy
1. Eligibility for Returns & Refunds
We accept returns and offer refunds under the following conditions:
The return request is made within 30 days of receiving your order.
The item must be unused, unopened, and in its original packaging.
Items that are damaged, used, or not in their original condition may not be eligible for a full refund.
Certain items, such as personal care products, may not be eligible for returns due to hygiene reasons.
2. How to Request a Return
If you wish to return a product, follow these steps:
Contact Us – Email our customer support team at [Your Email Address] with your order number and reason for the return.
Approval & Instructions – If your return is approved, we will provide you with the return address and instructions.
Ship Your Return – Package the item securely and send it back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing Time – Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
3. Refunds
Approved refunds will be credited back to the original payment method used for the purchase.
Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item received).
4. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with:
Your order number
A description of the issue
Clear photos of the damaged item
We will replace the item or issue a full refund, including shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
Check your bank account or credit card statement.
Contact your bank or payment provider, as processing times may vary.
If you still haven’t received your refund, contact us at [Your Email Address] for further assistance.
7. Non-Returnable Items
Certain items cannot be returned, including:
Used or opened personal care products (for hygiene reasons).
Gift cards.
Items purchased on final sale or clearance.
8. Contact Us
For any questions regarding returns or refunds, feel free to reach out:
📧 Novysmile.team@gmail.com
We’re happy to help! 😊
